Privacy Policy

Last updated: 18 November 2025

1. Who we are and how to contact us

Cryker is a crypto trading technology platform. We focus on tools for strategy design, automation and monitoring; we do not act as a bank, exchange or investment adviser.

If you have any questions about this Privacy Policy, or about how we handle your information, you can contact us at:

Email: contact@cryker.com

2. Scope and relationship to other documents

This Privacy Policy applies to information we collect when you access or use the Services, create or manage an account, communicate with us, or otherwise interact with Cryker. It should be read together with our Terms of Use, which set out the contractual terms governing your use of the Services.

3. Information we collect

We collect information in three main ways:

3.1 Information you provide to us

This includes information you provide directly when you:

• Create or update a Cryker account;
• Configure your profile or preferences;
• Connect third-party exchanges or services via API keys or other credentials;
• Contact us (for example, by email or through a support form); or
• Participate in beta programmes, surveys, feedback sessions or promotions.

The types of information you may provide include:

• Account information, such as your name, email address, password (stored in hashed form) and account settings;
• Profile information, such as display name, preferred language or time zone;
• API keys or integration details for connecting Third-Party Services (for example, exchanges or data providers); and
• Communications, such as messages you send to us, support tickets or feedback.

3.2 Information we collect automatically

When you use the Services, we may automatically collect certain information, including:

• Usage data, such as pages viewed, features used, clicks, timestamps and other interaction data;
• Log data, such as IP address, browser type, operating system, device identifiers and error logs;
• Cookie and similar technologies data, such as information collected via cookies, web beacons and local storage to support functionality, security and analytics.

3.3 Information from third parties

Subject to your settings and the permissions you grant, we may receive information about you from third parties, for example:

• Exchanges or brokers that you connect to Cryker via API;
• Analytics or error-reporting providers that help us understand performance, usage patterns and issues; or
• Authentication or identity services (where supported).

4. How we use your information

We use the information we collect for purposes including:

• Providing and maintaining the Services, including account creation, login, strategy configuration, automation and dashboards;
• Security and integrity, including verifying accounts, detecting and preventing fraud, abuse, unauthorised access or other harmful activity;
• Performance and analytics, such as monitoring usage, debugging, improving stability and optimising user experience;
• Communication, including sending service-related emails (such as verification, password reset, security alerts and updates to our terms or policies);
• Development of new features and improvements based on aggregated insights, usage patterns and feedback; and
• Compliance with legal obligations and enforcement of our Terms of Use.

5. Legal bases for processing (EEA / UK / similar jurisdictions)

Where applicable (for example, if you are located in the European Economic Area, the United Kingdom or jurisdictions with similar requirements), we rely on one or more of the following legal bases for processing your personal data:

• Contract: processing is necessary to provide the Services under the Terms of Use, such as creating and managing your account and enabling core functionality;
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving the Services, safeguarding security, and preventing abuse, provided those interests are not overridden by your rights and interests;
• Legal obligations: processing is necessary to comply with obligations under applicable law; and
• Consent: in some cases we may ask for your consent (for example, for certain optional cookies or marketing communications). Where we rely on consent, you may withdraw it at any time.

6. Cookies and similar technologies

We use cookies and similar technologies to:

• Keep you logged in and maintain session security;
• Remember your preferences and settings; and
• Analyse how the Services are used and improve performance.

Depending on your location and applicable law, you may see a cookie banner or similar mechanism allowing you to manage certain cookie preferences. You can also control or delete cookies via your browser settings, though doing so may affect some features of the Services.

7. How we share information

We do not sell your personal information. We may share information as follows:

• Service providers: with third-party vendors who perform services on our behalf, such as hosting, security, email delivery, analytics and customer support;
• Third-Party Services you connect: with exchanges, brokers or other platforms that you choose to integrate with Cryker via API or other means;
• Legal and safety: when we believe in good faith that disclosure is necessary to comply with law, regulation, legal process or governmental request, or to protect the rights, property or safety of Cryker, our users or others;
• Business transfers: in connection with a merger, acquisition, financing, reorganisation, sale of assets or similar transaction, your information may be transferred as part of that transaction; and
• With your consent: when you instruct us to share information or otherwise give your consent.

8. International transfers

Cryker may process and store information in countries that may have data protection laws that differ from the laws in your jurisdiction. Where required by applicable law, we implement appropriate safeguards (for example, contractual protections) to ensure a level of protection of your personal data that is essentially equivalent to that provided in your home jurisdiction.

9. Data retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services and maintain your account;
• Comply with our legal obligations;
• Resolve disputes and enforce our agreements; and
• Support legitimate business operations, such as security, analytics and improving the Services.

When we no longer need to retain personal information, we will take reasonable steps to delete, anonymise or aggregate it in accordance with our data retention practices and applicable law.

10. Security

We implement technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or alteration. These measures include, for example, secure password storage, access controls, encryption in transit for web traffic and regular updates to underlying software.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and you are responsible for maintaining appropriate security for your devices, accounts and credentials.

11. Children’s privacy

The Services are intended for use by adults and are not directed to children. We do not knowingly collect personal information from children under 13 years of age, or such higher age as may be defined by applicable law in your jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information in violation of this Policy, please contact us at contact@cryker.com. We will take steps to investigate and, where appropriate, delete such information.

12. Your rights and choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: the right to request access to the personal data we hold about you;
• Rectification: the right to request correction of inaccurate or incomplete data;
• Deletion: the right to request deletion of your personal data, subject to certain legal and operational exceptions;
• Restriction: the right to request that we restrict certain processing in certain circumstances;
• Objection: the right to object to processing, including where we rely on legitimate interests; and
• Portability: the right to request a copy of your personal data in a structured, commonly used and machine-readable format, where technically feasible.

You can often exercise these rights by adjusting your account settings or contacting us at contact@cryker.com. We may need to verify your identity before responding to certain requests.

13. Additional information for California residents

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, or similar state privacy laws. In this section, “personal information” has the meaning given in the applicable law.

We do not sell your personal information and we do not share personal information for cross-context behavioural advertising in the sense of applicable California law.

Subject to certain exceptions, California residents may have the right to:

• Request to know the categories and specific pieces of personal information we have collected about them;
• Request deletion of personal information, subject to legal and operational exceptions;
• Request correction of inaccurate personal information; and
• Not be discriminated against for exercising their privacy rights.

If you are a California resident and would like to exercise any of these rights, you may contact us at contact@cryker.com. We may need to verify your identity and residency before responding to your request.

14. Third-party links and services

The Services may contain links to third-party websites or services, or allow you to connect to Third-Party Services (such as exchanges or data providers). We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to information collected by them.

We encourage you to review the privacy policies of any Third-Party Services you use in connection with Cryker.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we do, we will update the “Last updated” date at the top of this page. In the case of material changes, we will take reasonable steps to notify you, which may include email or prominent notice within the Services.

Your continued use of the Services after any changes become effective will constitute your acceptance of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you should stop using the Services and may request account closure.

16. Contact

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of personal information, please contact us at:

Email: contact@cryker.com

This Privacy Policy is provided for general informational purposes and is not legal advice. You may wish to obtain independent legal advice to ensure that this Policy aligns with your specific circumstances, regulatory obligations and jurisdictions in which you operate or target users.