Terms of Use

Last updated: 18 November 2025

1. Who we are and how to contact us

Cryker is a crypto trading technology platform that provides tools for strategy design, automation and monitoring. We do not operate as a bank, broker, custodian, exchange, investment adviser or portfolio manager.

You can contact us by email at contact@cryker.com.

2. Eligibility and user accounts

By using Cryker, you represent and warrant that:

• You are at least 18 years old (or the legal age of majority in your jurisdiction);
• You have the legal capacity to enter into a binding agreement;
• You are not located in, or a resident of, any jurisdiction where use of Cryker is prohibited by applicable law; and
• You are not subject to any sanctions or restrictions that would prohibit you from using Cryker.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You agree to notify us promptly if you become aware of any unauthorised access to your account.

3. No financial, investment or tax advice

Cryker provides technology tools, data and automation features. We do not provide personalised investment, financial, legal or tax advice, and nothing on Cryker should be interpreted as such. Any information presented is of a general nature only and does not take into account your individual objectives, financial situation or needs.

You are solely responsible for evaluating your own risk tolerance and for making any decisions to buy, sell, hold or otherwise interact with digital assets or financial instruments.

4. High risk of cryptoassets

Trading or holding cryptocurrencies and other digital assets involves a high level of risk, including the risk of a total loss of your capital. Prices can be extremely volatile and markets may be illiquid, manipulated or subject to sudden changes.

• Past performance is not indicative of future results;
• There is no guarantee that any strategy, tool or automation provided through Cryker will generate profits or avoid losses;
• You may lose some or all of the funds you allocate to strategies that interact with third-party exchanges or protocols; and
• Regulatory changes may negatively affect the value, legality or availability of digital assets and services.

You should carefully consider whether trading or interacting with digital assets is appropriate for you in light of your financial situation and risk tolerance, and you may wish to seek independent professional advice.

5. Our services and third-party platforms

Cryker provides tools that may connect to one or more third-party exchanges, brokers, wallets, data providers or other services (“Third-Party Services”) via API keys or other integrations.

• Third-Party Services are not controlled by Cryker and we are not responsible for their availability, security, performance, fees or terms;
• Your use of any Third-Party Service is subject to that provider’s own terms, policies and risk disclosures;
• We do not hold or custody your funds or digital assets; and
• You are responsible for managing and protecting any API keys or credentials you provide to Cryker for integration purposes.

We may add, suspend or remove integrations with Third-Party Services at any time without prior notice.

6. Bot configuration and automation

You remain fully responsible for:

• Configuring your strategies, bots and automation settings;
• Testing and understanding how any strategy behaves under different market conditions;
• Monitoring your strategies and positions; and
• Adjusting, pausing or disabling strategies as you deem appropriate.

Automation features can operate continuously and may submit orders or perform actions at times when you are not actively monitoring your account. You acknowledge and accept the risks associated with enabling automation.

7. Acceptable use and prohibited activities

You agree not to use Cryker for any unlawful, abusive or malicious purpose. Without limitation, you must not:

• Use Cryker in violation of any applicable law, regulation or sanctions regime;
• Attempt to gain unauthorised access to Cryker, other user accounts or any related systems or networks;
• Interfere with or disrupt the normal operation of Cryker or any associated infrastructure;
• Reverse engineer, decompile or otherwise attempt to derive source code from Cryker where such restrictions are not expressly permitted by law;
• Use Cryker to engage in market manipulation, wash trading, spoofing, front-running or any other abusive or deceptive trading practices;
• Use Cryker to transmit malware, malicious code or unsolicited messages;
• Misrepresent your identity or affiliation, or impersonate any person or entity; or
• Use Cryker in any manner that could damage, disable, overburden or impair our systems or the experience of other users.

8. Account security and notifications

You are responsible for implementing reasonable security measures, including:

• Using strong, unique passwords and enabling any additional security features we offer (such as multi-factor authentication, if available);
• Keeping your API keys, credentials and devices secure; and
• Promptly informing us at contact@cryker.com if you believe your account has been compromised.

We may send you important account-related communications (for example, security alerts or changes to these Terms) via email or through the platform. Some notifications may be mandatory and you may not be able to opt out of them while maintaining an active account.

9. Fees and taxes

We may charge fees for certain features or services. Where applicable, fees and pricing information will be disclosed within the platform or in a separate schedule.

You are solely responsible for any taxes, duties or similar governmental charges associated with your use of Cryker, your trading activity and any profits, losses or income arising from your use of digital assets.

10. Intellectual property

Cryker, including all software, user interfaces, designs, logos, trademarks, text, graphics and other content, is owned by us or our licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use Cryker for your own internal purposes.

You may not copy, modify, distribute, sell, lease, sublicense or create derivative works based on Cryker or any part of it, except to the extent expressly permitted by us in writing or by applicable law.

11. Beta features and changes to the service

From time to time, we may offer features that are identified as experimental, beta or preview. Such features may be subject to additional terms, may be changed or removed at any time and may not be as reliable as our core features.

We may modify, suspend or discontinue any part of Cryker at any time, including features, integrations and pricing, with or without notice. Where changes are significant, we will take reasonable steps to notify you.

12. Disclaimers

To the maximum extent permitted by law, Cryker is provided on an “as is” and “as available” basis, without any warranties or representations of any kind, whether express, implied or statutory, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy or reliability.

Without limiting the generality of the foregoing, we do not warrant that:

• Cryker will be uninterrupted, timely, secure or error-free;
• Any defects or errors will be corrected;
• Any data, prices, market information or signals will be accurate, complete, up to date or free from interruption; or
• Any strategy, model or automation will achieve any particular result or outcome.

13. Limitation of liability

To the maximum extent permitted by law, in no event will Cryker, its affiliates or their respective directors, officers, employees or agents be liable for any:

• Loss of profits, revenue, goodwill or data;
• Trading losses or missed opportunities;
• Indirect, incidental, special, punitive or consequential damages; or
• Losses arising from unauthorised access to or use of your accounts, credentials, devices or Third-Party Services,

whether based on contract, tort (including negligence), strict liability or any other legal theory, even if we have been advised of the possibility of such damages.

To the extent our liability cannot be excluded, and to the extent permitted by law, our total aggregate liability arising out of or in connection with your use of Cryker will be limited to the greater of:

• the total fees you paid to Cryker for the services giving rise to the claim in the twelve (12) months preceding the event giving rise to the claim; or
• NZD 100.

14. Indemnity

You agree to indemnify and hold harmless Cryker, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of Cryker;
• Your breach of these Terms or any applicable law; or
• Any dispute between you and a Third-Party Service or any other third party.

15. Governing law and disputes

These Terms and your use of Cryker are governed by the laws of New Zealand, without regard to conflict of laws principles.

You and Cryker agree to submit to the non-exclusive jurisdiction of the courts of New Zealand in respect of any dispute, controversy or claim arising out of or in connection with these Terms or your use of Cryker.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. In the case of material changes, we will take reasonable steps to notify you, which may include email or prominent notice within the platform.

Your continued use of Cryker after any changes to these Terms become effective will constitute your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using Cryker.

17. Contact

If you have any questions about these Terms or your account, please contact us at contact@cryker.com.

This Terms of Use page is provided as a general framework for Cryker and is not a substitute for independent legal advice. You may wish to consult with a qualified lawyer to confirm that these Terms are appropriate for your specific circumstances and jurisdictions in which you operate.